For patients & families
Contrast Coverage Texas, PLLC (Tether Supervision)
Include your preferred callback information.
We will acknowledge your concern by phone or email within five business days.
Monday–Friday, excluding observed U.S. federal holidays.
Please leave your name, callback number or email address, preferred contact method, and a brief description of your concern.
You may also speak to a Tether team member or ask your imaging center to forward a concern. No special form is required. Ask us if you need language or communication assistance.
For privacy, avoid sending detailed medical records through ordinary email. We will arrange an appropriate way to follow up.
We will review your concern, work toward resolution when possible, and communicate the outcome.
If additional review is needed, we will provide a status update and an expected follow-up date.
These contacts are not for emergency care. For a medical emergency, call 911.
You may contact an outside authority without first completing Tether’s concern process.
Report a concern about patient safety or quality of care.
Visit the reporting page (opens a new tab)
Or call 1-800-994-6610
Find information and assistance for filing a complaint.
Read the official notice
For assistance, call 1-800-201-9353
NOTICE CONCERNING COMPLAINTS
Complaints about physicians, as well as other licensees and registrants of the Texas Medical Board, including physician assistants, acupuncturists, surgical assistants, medical radiologic technologists, non-certified radiologic technicians, respiratory care practitioners, medical physicists, and perfusionists may be reported for investigation at the following address:
Texas Medical Board
Attention: Investigations
1801 Congress Avenue, Suite 9.200
P.O. Box 2018
Austin, Texas 78768-2018
Assistance in filing a complaint is available by calling the following telephone number:
1-800-201-9353
For more information please visit our website at
www.tmb.state.tx.us
AVISO SOBRE LAS QUEJAS
Quejas sobre médicos, así como sobre otros profesionales médicos de la Junta Médica de Texas, incluyendo asistentes médicos profesionales, acupunturistas, asistentes quirúrgicos, tecnólogos médicos en radiología, técnicos radiólogos no certificados, profesionales de cuidados respiratorios, físicos médicos, y perfusionistas se pueden presentar en la siguiente dirección para ser investigadas:
Texas Medical Board
Attention: Investigations
1801 Congress Avenue, Suite 9.200
P.O. Box 2018
Austin, Texas 78768-2018
Si necesita ayuda para presentar una queja, llame al:
1-800-201-9353
Para obtener más información, visite nuestro sitio web en
www.tmb.state.tx.us